terms and conditions & privacy policy

Terms and Conditions

Introduction

Welcome to the website of 5 Star Cleaning Group LLC. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.

Use of Website

This website is provided for informational purposes only. The content on this site is intended to describe the cleaning services offered by 5 Star Cleaning Group LLC and to allow users to contact us for inquiries or scheduling. You agree to use this website lawfully and not in any way that may harm, disrupt, interfere with, or impair the website or its users.

Services and Information

All information provided on this website is general in nature and does not constitute a binding agreement, estimate, or guarantee. Any house cleaning, apartment cleaning, move-in/move-out cleaning, commercial cleaning, carpet cleaning, or related service is subject to a separate written or verbal agreement based on the details provided and/or an on-site assessment when required. Service details, pricing, availability, and timelines are confirmed only after direct communication and scheduling confirmation.

Scheduling, Access, and Cancellations

Appointments are scheduled based on availability and may require access instructions (such as entry codes, parking details, or contact preferences). If you need to cancel or reschedule, we request reasonable notice. Missed appointments or last-minute cancellations may be subject to a cancellation fee, depending on the circumstances and scheduling impact.

No Guarantees

While we aim to provide high-quality service and accurate information, 5 Star Cleaning Group LLC makes no warranties or representations regarding the completeness, accuracy, or availability of the content on this website. Cleaning results may vary depending on the condition of the space, level of buildup, type of surfaces, prior maintenance, and other factors. Service offerings may change without notice.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of 5 Star Cleaning Group LLC unless otherwise stated. You may not reproduce, distribute, modify, or use any content without prior written consent.

Limitation of Liability

5 Star Cleaning Group LLC shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website or reliance on its content. Use of this website is at your own risk. Liability related to service work (if any) is governed by the service agreement and applicable laws.

Third-Party Links

This website may contain links to third-party websites for your convenience. 5 Star Cleaning Group LLC is not responsible for the content, policies, or practices of any third-party sites.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of this website constitutes acceptance of any changes.

Contact Information

If you have questions about these Terms and Conditions, please contact:

5 Star Cleaning Group LLC

Indianapolis, IN

Phone: (317) 722-9884

Email: [email protected]

Privacy Policy

Introduction

5 Star Cleaning Group LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website and through communications with you.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, phone number, email address, service address, preferred service date/time, details about the cleaning you’re requesting, and any other information you submit through contact forms, booking forms, SMS, email, or phone communication.

We may also collect non-personal information such as browser type, device information, approximate location, and website usage data to help improve performance and user experience.

How We Use Your Information

The information we collect is used solely to:

Respond to inquiries and provide customer support

Schedule appointments and communicate about services (house cleaning, apartment cleaning, move-in/move-out cleaning, commercial cleaning, carpet cleaning)

Provide estimates and confirm service details

Send appointment confirmations, reminders, and updates

Send promotional offers or marketing messages only if you have opted in

Improve website functionality and overall user experience

Fulfill any other purpose for which you provided the information

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking

This website may use cookies or similar technologies to improve functionality, remember preferences, and analyze website traffic. You can choose to disable cookies through your browser settings, though some website features may not function properly.

Information Sharing

We do not share your personal information with third parties except when required by law or when necessary to operate our business, such as working with trusted service providers for website hosting, analytics, scheduling/CRM tools, payment processing, or communication services. These providers are only given the information needed to perform their services and are expected to protect it under confidentiality obligations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to reasonable requests in a timely manner. You may also opt out of marketing communications at any time by using the unsubscribe instructions provided in the message or by contacting us.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

5 Star Cleaning Group LLC

Indianapolis, IN

Phone: (317) 722-9884

Email: [email protected]